If you faced issues accessing Google Drive sometime back, blame it on a disruption that plagued the service. As per Google's Apps Status Dashboard, a significant number of users faced issues accessing Google Drive following a service disruption. In an update provided at 3/18/13 8:40 PM (PDT), Google wrote, “We're aware of a problem with Google Drive affecting a significant subset of users. The affected users are unable to access Google Drive. We will provide an update by 3/18/13 9:40 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.”
Google later updated its apps status dashboard saying it had restored access for some users. Roughly 30 minutes later, Google confirmed that the issue with Google Drive “should be resolved”. Google said, “We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.”
Google's Apps Status Dashboard
Google Drive is a popular Google service that enables cloud storage, file sharing and editing in collaboration. Google Drive houses Google Docs using which collaborative editing on documents, spreadsheets is possible. Google Drive is popular and widely used by many, and that explains why many users took to Twitter expressing their helplessness at being unable to access the service.
@ScubaStebe tweeted, “Mayday!: Google Drive Goes Down, Returns for Some Users http://buff.ly/1351Yna #google #googledrive #tech #mobile via @mashable”. @Sobby_Bpitz tweeted, “Best excuse to not write this English essay, “google drive was still down last night”. @RebeccaJelinski tweeted, “#Google Drive goes down. That explains the error msg-nonetheless the collaboration piece is incredible. #cloud http://mashable.com/2013/03/18/google-drive-down …”
In February this year, Google Plus was inaccessible for a brief period for several users. In addition to that, Google’s popular e-mail service, Gmail, too suffered some hiccups.
Google’s social network, Google Plus, was reportedly inaccessible for some users, temporarily. A Google spokesperson had confirmed that some Google services were experiencing issues and that they were investigating the issue.
The report was soon updated thus, “the issue should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”
Users also complained to being unable to access Google’s hugely popular e-mail service, Gmail. They faced issues pertaining to login, when using Single Sign-On Authentication.
On its Apps Status Dashboard, where Google usually provides details of service disruptions and other hiccups, it elaborated upon the service disruption on Gmail. The first post read, “We're investigating reports of an issue with Google Mail. We will provide more information shortly. Affected users are unable to login to Google Mail when using Single Sign-On Authentication.”
Hours later, Google provided that while it was still investigating on the problem, those affected can access the service by first logging into Google Drive and then clicking the “Gmail” link at the top of the page. Google’s last post read, “The problem with Google Mail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”