In a post on Google Apps, the search giant has assured that it will update users on the situation by 6:20 PM explaining as to when they can resolve the problem. The post reads, “7/26/12 5:20 PM – We are continuing to investigate this issue. We will provide an update by 7/26/12 6:20 PM detailing when we expect to resolve the problem.”
More updates at 6:20 PM!
Google's Gtalk service, as it has been widely reported now has been facing some issues, not leading to users being able to send messages to their contacts. Those using the service at the moment, receive a message that their chats haven't been received. Tweets confirm that the issue is worldwide at the moment. Confused, users have taken to the popular microblog with messages, like – “#Gchat is down, #Twitter confirms it.”, “Grr argh #gchat is broken,” “So it seems #gchat is down across the world. Numerous tweets on it. Are you facing this problem?.”
In its first message that the service posted, Google confirmed that they're currently investigating the issue and will provide more information shortly. In a more recent update (4:20pm), Google added, “We're aware of a problem with Google Talk affecting a majority of users. The affected users are able to access Google Talk, but are seeing error messages and/or other unexpected behavior. We will provide an update by 7/26/12 5:20 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.”
Google's Gtalk service is the most popular chat service available today, and a disruption such as this is bound to cause much inconvenience to its wide userbase, globally. The service can also be accessed via Gmail, one of the most popular e-mail services around today. Google has put up an official notice confirming the issue.